My Account
Cart
Log In
ITIL Training
Vendor: ITIL
Certification Overview
ITIL has evolved as IT Service Management best practice since 1989. The initiative was taken by UK Government to improve management of some of its IT services. Now it is accepted globally. There are two volumes in the ITIL certification: Service Support and Service Delivery. The ITIL Service Support includes: Incident Management, Problem Management, Change Management, Configuration Management and Release Management. The ITIL Service Delivery includes: Service-level Management, Capacity Management, Availability Management, Financial Management, and Service Continuity Management. The Service Support section and the Service Delivery section work together to ensure that high quality service is delivered to organizations.
Individuals interested in attaining the ITIL certification must pass a written exam. ITIL study guide is very helpful in exam preparation. However, this alone cannot guarantee success. So it is recommended that individuals must attend formal ITIL training before attempting for the ITIL exam.
Who need to do this certification?
The ITIL certification course is ideal for those professionals who want to enter into the discipline of service management. This is also suitable for experienced professionals who want to enhance their knowledge on this field and be aware of the best practices used.
Benefits
ITIL certification makes professionals more customer-focused and so improves the relationship of the company with customers. Services are explained better as it is considered from the customer’s point of view. Having ITIL framework, companies become more efficient and focused on company objectives. Changes within the organization are easily managed also.
Associated Exams
A written exam must be attended and passed by the candidates for achieving the ITIL certification. ITIL study guide is a very useful tool for exam preparation.
Prerequisites
There is no prerequisite for the ITIL certification exam. But candidates are required to have basic IT knowledge.
Examination Overview
The ITIL exam is offered in four levels starting from the foundation level. The foundation level certification is the most popular one as it is open to all doesn’t have any strict criteria to appear in the exam. The candidates must have clear understanding of the following ITIL exam objectives in order to successfully pass the foundation level exam:
- Service Strategy: This gives proper direction to design, implementation and development of IT Service Management. The candidates must be able to make sure that the whole business strategy is aligned with the strategy of IT services.
- Service Design: This gives proper direction on new service or changed service plans for inclusion in the current organizational environment.
- Service Transition: This gives proper direction on change management, risk management and quality management. This makes sure that IT services are able to manage changes smoothly within the ICT framework.
- Service Operation: This provides direction for regular management of ICT framework. It also enables Service Management Lifecycle to carry out ways so that services are optimized.
- Continual Service Improvement: This teaches candidates how to improve the services at a continuous basis. Continuous service improvement results in cost optimization and increases the effectiveness of IT services.
The ITIL study guide or for the latest version ITIL v3 study guide contains all the essential information needed to attend the ITIL exam. ITIL study guide or ITIL v3 study guide contains basic information regarding the ITIL certification itself, the prerequisites, information regarding who should attend and tips on how to do well in the exam. Most importantly, ITIL study guide covers all the objectives of the exam in detail. A foundation level course is most demanding, separate ITIL foundation study guide or ITIL v3 foundation study guide can be found in the market and online as well. ITIL foundation exam study guide contains topics that are included in the ITIL foundation exam. ITIL guide from various vendors are available, candidates must check reviews and suggestions from peers before buying the right ITIL study guide. ITIL study guide is an excellent choice for ITIL self study. Apart from ITIL study guide, candidates can choose other ITIL study material or ITIL v3 study material. ITIL case study, practice tests, study dumps, andtraining programs are important ITIL foundation study material or ITIL v3 foundation study material. Because of wide use of internet, ITIL v3 foundation study material PDF versions are easily available online.
Validity of certification
There is no validation period for the ITIL certification. It remains valid for a lifetime.
Expert Review
ITIL foundation certification is a very popular entry-level credential, especially for those wanting to switch career from other fields to IT.
Mark White
Service Manager, Bitech Ltd.
London, UK
Related IT Articles
Satisfaction Guarantee
At Train4sure, we are so confident in the quality of our products that we GUARANTEE that you'll pass your exams with our training materials. If not - we'll exchange your exam!
Why Train4sure?
Train4sure was created with the mission to provide learners with top-notch exam preparation materials. Since then, we have remained faithful to this promise, earning the trust of over 121,487 customers worldwide.
Train4sure Shopping
Security Above All
At Train4sure, we take your online security seriously. All our purchases are secured by McAfee Incorporated that follows the proven best advanced 256-bit Secure Socket Layer (SSL) Standard. You may rest assured that while your credit card information is 100% protected at all times..
Need help assistance? Contact us!
